Privacy Policy
How we collect, use, store, and protect your information.
Effective Date: December 2024
Compare My Loan AUS Pty Ltd (ACN 690 838 601) and Compare My Loan Limited (NZBN: 9429053108913) operate the Compare My Loan website. This Privacy Policy explains how we handle your personal information under the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand.
Our Commitment
We are fully committed to safeguarding your personal information with the utmost care, security, and transparency.
1Information We Collect
- ✔Identity: Full name, date of birth, government-issued IDs.
- ✔Contact: Addresses, phone numbers, email addresses.
- ✔Financial: Income, employment, loans, credit history, bank details.
- ✔Usage Data: IP address, pages visited, browser type, analytics.
- ✔Third Parties: Credit bureaus, insurers, brokers, government agencies.
2How We Use Your Data
Service Delivery
Provide and maintain our comparison and advisory services.
Compliance
Meet KYC, AML, and regulatory requirements.
Personalisation
Tailor loan recommendations to your needs.
Communication
Send updates and opportunities with your consent.
Fraud Prevention
Detect and prevent fraudulent activities.
Analytics
Improve our website through usage analytics.
3Disclosure of Information
- •Service Providers: IT vendors, cloud storage, payment processors.
- •Financial Institutions: Banks, insurers, brokers processing your applications.
- •Regulators: ATO (Australia) and IRD (New Zealand) where required by law.
- •International Transfers: Protected by Standard Contractual Clauses and AES-256 encryption.
4Data Security
- ✔Encryption: AES-256 for data in storage and transit.
- ✔Access Controls: MFA and role-based access restrictions.
- ✔Physical Safeguards: Secure premises, CCTV, document destruction policies.
- ✔Staff Training: Regular training aligned with OAIC Standards.
5Your Privacy Rights
- •Request access to a copy of your personal information.
- •Request correction of inaccurate or incomplete information.
- •Request your data in a machine-readable format (data portability).
- •Object to or request deletion of your data where no longer required.
6Cookies and Tracking
We use cookies and analytics tools to track website traffic and deliver personalised content. You may opt out via Google Ads Settings or Facebook Ad Preferences.
7Complaints
To lodge a privacy complaint, contact privacy@comparemyloan.net.au (Australia) or privacy@comparemyloan.co.nz (New Zealand). We acknowledge complaints within 2 business days and resolve within 30 days. Unresolved complaints may be escalated to the OAIC (Australia) or OPC (New Zealand).
8Updates to This Policy
We review this Privacy Policy annually. Changes will be posted here with an updated effective date and announced to registered users.
9Contact Us
Australia
Compare My Loan AUS Pty Ltd (ACN 690 838 601)
📞 +61 435 333 804
✉ info@comparemyloan.net.au
🔒 privacy@comparemyloan.net.au
📍 287 Chesterville Road, Bentleigh East VIC 3165
New Zealand
Compare My Loan Limited (NZBN: 9429053108913)
📞 +64 9 88 44 444
✉ info@comparemyloan.co.nz
🔒 privacy@comparemyloan.co.nz
📍 Auckland, New Zealand
⚠ Important: We aim to respond to all privacy inquiries within 30 days. If unresolved, you may lodge a complaint with the OAIC (Australia) or OPC (New Zealand).
Have questions about your privacy? Contact Us